Website Care Plans

Client Care Plans

- Website support you can trust for your growing business -

I believe your focus should be on growing your business, not worrying about your website.

My Client Care Plans are a monthly dose of preventative maintenance combined with 24/7 monitoring, designed to keep your WordPress website safe, updated and running smoothly.

And even better, all plans include time to complete small tasks so that you can have updates made to your site without any additional cost.

Client Care Plans

Starting from US$79 a month

Plans are available for existing clients


(spaces are open for new clients on application)

Included in Care Plans

Backups

Daily secure backups, including both database and files, stored offsite. (Monthly backups for Essential Plan customers).

Software Updates

All WordPress security updates and plugin updates done in a safe, let’s-not-break-your-site way.

Uptime Monitoring

Instant notification if your website goes down, so we know to look for what’s caused the problem and get your website back up and running as quickly as possible.

Performance Checks

A baseline check of your website tells us how your website is performing. We make improvements to speed things up, and run regular checks to ensure performance is maintained.

SEO Ranking

Premium and Professional plan customers have access to our SEO ranking tool, so you can see how your keywords, and those of your competitors, are ranking.

Security Monitoring

Eyes on your site 24/7 to stay on top of any security concerns. And if any malware creeps in, we’ll get it fixed for free (Premium and Professionals plans).

Monthly Report

Keep tabs on everything that’s going on on your website with your own monthly report

Client Care Plan Options

Essential

This package covers the essentials that every website needs to perform at its best 24/7.
US$ 79
00
per month
  • 30 minutes of small tasks included
  • Email Support
  • All Software Updates
  • Off Site Website Backup
    (Weekly)
  • Website Restore Service
  • Maintenance Reporting
  • Database Cleaning & Optimisation
  • Security Hardening
  • Monthly Client Care Newsletter
  • WordPress Training Videos
  • Uptime Monitoring
  • Daily Security Monitoring
  • Malware Cleanup
  • Scan & Fix Broken Links
  • Monthly Strategy Consulting Calls
  • On Page Search Engine Optimisation
  • Weekly Google Analytics Reporting
  • Cancel Any Time
  •  

Premium

Recommended for businesses and ecommerce sites that need more than the basics
US$ 199
00
per month
  • 60 minutes of small tasks included (30 mins or less per task)
  • Priority Email Support
  • All Software Updates
  • Off Site Website Backup
    (Daily)
  • Website Restore Service
  • Maintenance Reporting
  • Database Cleaning & Optimisation
  • Security Hardening
  • Monthly Client Care Newsletter
  • WordPress Training Videos
  • Uptime Monitoring
  • Daily Security Monitoring
  • Malware Cleanup
  • Scan & Fix Broken Links
  • SEO Ranking Overview
  • Monthly Strategy Consulting Calls
  • On Page Search Engine Optimisation
  • Weekly Google Analytics Reporting
  • Cancel Any Time
  •  

Premium Plus

Recommended for larger, or rapidly expanding business sites and sites that need more hand-holding
US$ 499
00
per month
  • Unlimited small tasks included (30 mins or less per task)
  • Priority Email Support
  • All Software Updates
  • Off Site Website Backup
    (Daily)
  • Website Restore Service
  • Maintenance Reporting
  • Database Cleaning & Optimisation
  • Security Hardening
  • Monthly Client Care Newsletter
  • WordPress Training Videos
  • Uptime Monitoring
  • Daily Security Monitoring
  • Malware Cleanup
  • Scan & Fix Broken Links
  • SEO Ranking Overview
  • Monthly Strategy Consulting Calls
  • On Page Search Engine Optimisation
  • Weekly Google Analytics Reporting
  • Cancel Any Time
  •  

Frequently Asked Questions

Websites need ongoing maintenance to keep them running smoothly.

Not keeping your website software updated can leave you open you to the risk of being hacked, but updating everything without a proper process can potentially cause conflicts that could stop your website working.

Our Care Plans take away the stress of knowing what to update when, and what to do if an update fails, leaving you free to focus on growing your business.

Small tasks can include content updates, adding a new blog post, header image changes, adding items to menus, loading new plugins, adding images to a gallery etc. 

Email support@sallytudhope.com with your task and they’ll be completed usually within 48 business hours.

Note that these tasks do not cover advanced features such as a complete online shop or membership section, or making changes to your email marketing provider (MailChimp, ConvertKit/Seva etc)

Support time must be used within the same billing month, so that we can manage our client roster, and be available to help you when you need us. We hate having to make our clients wait to get their work scheduled in, and this is the most fair way to look after everyone.

If we estimate a task to take more than 30 minutes, we’ll let you know and can discuss with you the best way forward. We do offer Timeblocks in various amounts that you can purchase as needed. Beyond that it’s likely the requirement will be a project in itself. In this situation we can discuss what you need and offer a quotation for the project.

Absolutely! There is no contract for any of these plans and you are free to cancel at any time. These plans are offered on a subscription basis and are paid monthly in advance.

Our Care Plans aren’t designed to fix an already broken website. If you’re experiencing this problem, we can talk about how best to bring it back to full health before putting it onto a plan.

Yes, we can. First, we’d need to put your website through a thorough Website Health Check to identify any potential areas of concern. Contact us to enquire about this service.

Care Plan Enquiry