Website Care Plans

Client Care Plans

Website hosting and support you can trust for your growing business

safety + security + speed

Your focus should be on growing your business, not worrying about your website.

Your website needs rock-solid hosting and regular maintenance to keep it running smoothly. Software needs updating, backups have to run, security monitoring is crucial.

Do you know how to take care of the technical aspects of your website?

Clicking “update all” on your plugins page is a surefire way to break your website.  And fixing the mess hackers leave behind is not a job you want to be dealing with on your weekend.

We know how to look after websites. Leave it to us.

Our Client Care Plans are a monthly dose of preventative maintenance combined with 24/7 monitoring, and speed and security-focussed hosting, designed to keep your WordPress website safe, updated and running smoothly.

But we don't stop there...

If you’re interested in growing your business, you’re going to need more than just backups and security.

We have options available to support your business growth, from monthly strategy calls to keep you on track, through to blog posting, SEO recommendations, sales funnel strategy, email sequences etc.

Included in all Hosting & Care Plans

A Fast Website

Slow websites lose customers. We focus on making sure your website is blazingly fast, and we also add in a free Let’s Encrypt SSL certificate so you stay on Google’s good side.

Reliable Offsite Backups

If something happens to your website, we keep 30 days of backups so we can restore your website back to its former glory.

Secure Data

We put in place a massive amount of preventive security to block and frustrate hacker attacks. And if any malware creeps in, we’ll get it fixed for free.

Software Updates

We take care of all WordPress security updates and plugin updates in a safe, let’s-not-break-your-site way.

(almost) always available

We pride ourselves on keeping your website online with 99.9% reliability. And if it does go down, we’re immediately onto getting it back up and running.

Content Updates

Need some small content changes made? Not a problem. Send them through and we’ll take care of them for you.

Discounted Rates

You’ll get special, discounted rates for our other services, for the lifetime of your Care Plan subscription.

Peace of Mind

We’ll focus on keeping your website safe, fast and reliable so you can focus on your business.

Business growth

Includes Consulting, SEO and Strategy for websites focussed on business growth.
US$ 999
00
per month
  • Website Hosting, and everything mentioned above, plus:
  • Unlimited content updates
  • Monthly Content SEO Optimisation
  • Quarterly Strategy Consulting Calls (60 mins)
  • Monthly Site Review
  • Monthly Google Analytics Reporting
  • Discounted rate on other services
  • Priority support by email
  • Cancel Any Time (after 3 months)
  •  

Premium

The essentials, for larger websites and ecommerce sites
US$ 279
00
per month
  • Website Hosting, and everything mentioned above, plus:
  • 2 hours of content updates
  • Quarterly Strategy Consulting Calls (60 mins)
  • Monthly Site Review
  • WordPress Training Videos
  • Discounted rate on other services
  • Priority support by email
  • SEO Addons Available

    Monthly Content Optimisation
    + $500 a month

    or Maintenance & Monitoring
    + $100 a month
  • Cancel Any Time (after 3 months)
  •  
Popular

Essential

The essentials that every website needs to perform at its best 24/7.
US$ 99
00
per month
  • Website Hosting, and everything mentioned above, plus:
  • WordPress Training Videos
  • Discounted rate on other services
  • Priority support by email
  • SEO Addons Available

    Monthly Content Optimisation
    + $500 a month

    or Maintenance & Monitoring
    + $100 a month
  • Cancel Any Time (after 3 months)
  •  

Need something different?

Custom plans are available on request. Contact us and we’ll chat about what you need.

Got Questions?

Websites need ongoing maintenance to keep them running smoothly.

Not keeping your website software updated can leave you open to the risk of being hacked, but updating everything without a proper process can potentially cause conflicts that could stop your website working.

Our Care Plans take away the stress of knowing what to update when, and what to do if an update fails, leaving you free to focus on growing your business.

And our Care Plan services aren’t just limited to updates. We also take care of web hosting, backups, regularly optimise your website’s databases (to improve website speed), reduce the file size of images you load onto your website so they don’t slow down your site, and on all our plans, if you do get malware on your website, we’ll take care of getting it cleaned up for you as part of the service.

We can confidently offer our packages based on the quality of website hosting we have access to.

Because we can’t anticipate the issues on other web hosting platforms, we’re unable to offer our packages should you wish to remain with your current website hosting provider.

There’s no charge. We will migrate your website, for free, to our website hosting provider.

A content update is something that takes no longer than 30 minutes to do, and can be done from the WordPress dashboard. These can include adding a new blog post, header image changes, CSS tweaks, changing fonts, adding items to menus, loading and activating new plugins, adding images to a gallery etc. 

Simply email the support address you’ll be given on sign-up and your task will usually be completed within 48 hours.

Note that these tasks do not cover advanced features such as adding an online shop or membership section, or making changes to your email marketing provider (MailChimp, ConvertKit etc). 

All support or content update time must be used within the same billing month, so that we can manage our client roster, and be available to help you when you need us. We hate having to make our clients wait to get their work scheduled in, and this is the most fair way to look after everyone.

If we estimate a task to take more than 30 minutes, we’ll let you know and can discuss with you the best way forward. We do offer Timeblocks in various amounts that you can purchase as needed to complete more time-consuming or complex tasks.

Beyond that it’s likely the requirement will be a project in itself. In this situation we can discuss what you need and offer a quotation for the project.

Unfortunately, no. Email hosting is a very specialised area and we don’t currently have capacity to take that on as a service.

We can offer some recommendations for email hosting, on request.

Absolutely! These plans are offered on a subscription basis and are paid monthly in advance. There is an initial minimum period of 3 months, after which you are free to cancel at any time. 

Our Care Plans aren’t designed to fix an already broken website. If you’re experiencing this problem, we can talk about how best to bring it back to full health before putting it onto a plan.

Yes, we can. First, we’d need to put your website through a thorough Website Health Check to identify any potential areas of concern. Contact us to enquire about this service.

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